Experts advise webmasters to offer content that’s free of technical jargon. Not every shopper is familiar with the technical terms. In fact, most people face a hard time understanding the technical words. Take SIP Trunking for example. It features many technical terms that are almost impossible for a new user to comprehend.
A few complicated words are enough to lose your customers. If you are planning to shop for SIP Trunking, then check out the 15 technical terms that will help you make the best decision.
1. Address of Record:
Just like the email address recorded in the DNS, the Address of Record (AOR) is an important component of SIP. It is used to merge multiple devices. AOR makes it possible for all your devices to ring simultaneously when you receive a call. The best part about AOR is that users do not have to remember phone numbers and email addresses as everything will be added to your contact list.
2. Bursting:
Bursting is a special SIP Trunking feature that enables people to use extra call sessions than their limit. This feature is especially important at business peak times when you are supposed to connect with multiple customers without being charged extra. It’s important to ask about the bursting services and its price when looking for the SIP Trunking service.
3. Dial Plan:
A dial plan enables the user to initiate a call without having to use the send option. The user gets to choose the dial plan according to their requirements. They can keep it a little complex by adding multiple steps. The control panel for a dial plan could vary from vendor to vendor. While some offer text-based dial plans, others offer a visual one.
4. Extension:
Extension refers to the 4-digit code that enables the user to connect multiple devices in one building. The extensions allow you to make and answer calls directly through your VoIP provider. It is one of the easiest ways to call your colleagues or answer the incoming calls without having to press multiple buttons.
5. Failover:
There are times when your network won’t be available. Failover refers to the set of procedures that will be followed when the network is not available. Most vendors have protocols that forward these calls to the legacy phones. Make sure you ask the SIP Trunking service provider about failover.
6. High Availability:
SIP Trunking offers a range of redundancies that are designed to avoid a single issue resulting in the entire system failure. High availability highlights the redundant applications, which include the main service and a backup. Ther are configured in a way that if the primary service fails, the backup will take over its place. This avoids the loss of data and connection.
7. Integrated Voice and Data Solution:
It is possible to receive high-speed internet with voice solutions from the same service provider. Some vendors that are known for offering internet services also provide SIP services. This helps users save some bucks by hiring a vendor that offers integrated services i.e. both voice and data solution in one plan.
8. Interoperability:
Since the basic and crucial components of SIP Trunking, such as edge devices and IP PBX, are supported by different service providers, these internal components might not be compatible with one another. In that case, these components will not work. It is important to check the certificates and standards of different vendors to know their interoperability. You can ask the service provider about the steps that could be taken should the components do not work.
9. Peer-to-peer SIP:
Peer-to-Peer SIP refers to the call between two SIP representatives that is possible without the requirement of a third element. This latest technology in the SIP industry makes your experience better. Additionally, it is a cost-effective solution. This is the common reason why most users prefer SIP Trunking to PSTN.
10. Points of Presence:
This feature allows businesses to develop many local numbers, enabling customers to save money on long-distance calling. It is recommended for businesses that need to connect to the customers based in different corners of the country. It can also be seen as an alternative to toll-free numbers. Points of Presence will make your business appear as a local business.
11. Provisioning:
Provisioning is a process that allows businesses to configure the SIP numbers to get connected to the IP PBX system. Once the numbers are connected to the PBX service, the latter will be able to identify each number and forward the messages to the user.
12. Proxy Server:
The proxy server streamlines communication between two SIP numbers. The SIP proxy tracks the destination of the call. The service finds out the user’s location and carries out the call-routine procedure.
13. Scalability:
The main feature that sets the SIP system apart from the traditional and outdated models is its scalability. Your ability to increase and shrink the telephony requirements is determined by scalability. In the traditional system, you were supposed to hire or purchase PRI. SIP Trunking can increase or decline according to the users’ requirements. In fact, that is one of the main reasons why SIP is considered a better option than outdated PBX systems.
14. Service Level Agreement:
Service Level Agreement acts as the guarantee paper. The user will get a full refund if the service and network are not available for longer than the expected duration. The best services offer up to 99.9999% of SLA. Basically, the service level agreement guarantees that the SIP Trunking Company will provide you with the services for 99% of the time. If they fail to fulfill the guarantee, they will have to refund your money. Usually, most SIP companies are reliable.
15. Virtual Private Network (VPN):
VPN is used to transfer information and data that are encrypted to the public network. Despite being not private, the fact that the data is transferred in an encrypted form to the public network makes it virtually private.
Hope you have found all the crucial technical terms that must be taken into consideration when shopping for the SIP Trunking service provider.