Points to consider while changing your Business Communication method

When you are thinking of switching to Voice over Internet Protocol or VoIP services for business communication, your primary objective is to reduce communication expenditure. VoIP services primarily come in two forms hosted Private Branch Exchange or PBX and Session Initiation Protocol or SIP. Both of these processes offer VoIP services and can be used for the private network and regional offices. In other words, the same service can be used for intra-office connection and to say connected with employees working remotely. However, before you opt for a particular form of business communication, it is essential that you evaluate the essential features and pros and cons of both these forms of communication. Some of the features of both these forms of communication are as follows:

1. SIP services:

SIP trunking uses the PBX hardware that you have on the premises to operate the VoIP calls. According to the SIP trunk providers, it is best for companies that have at least twenty employees. You will not have to pay in bulk but pay-per-employee. According to top SIP trunk service provider, some of the benefits of using this service are as follows:

• You will be charged a per-minute basis and not in bulk.
• You can cover numerous communication methods such as Voicemail, Fax, and Email through a single service.
• You can increase the number of channels as the number of employees in your company increase.
• Your customers can use a single number to reach all lines in your office.

Thus, with the help of SIP services, you can reduce your business communication expenses. Additionally, it also offers scalability, which is essential as companies need to expand and stay connected with employees working in the office and remotely. The only thing that you might need to consider with SIP is the installation of PBX equipment on the premises.

2. PBX services:

If you are thinking of hosted PBX services, you will need a router and a fast Internet connection. With the help of PBX services, your service provider will connect your office’s existing network with the standard telephone service. This way, you do not have to set up separate hardware for your intranet or Internet services. Your existing communication hardware will be sufficient for PBX connection. Moreover, you will be outsourcing the technical aspect of the service’s maintenance and ensuring that the service is up and running always to a third party. Hence, you will not have to worry about troubleshooting, maintenance, and the connection’s technical aspect. However, the main disadvantage of the hosted PBX service is that it depends entirely on the speed of the existing Internet connection of your office.
Thus, selecting a particular type of business communication method depends entirely on the type of service that you are looking for. If you are prepared to make an upfront investment, then you can opt for SIP services. Otherwise, if you want to make maximum use of the existing Internet services, you can opt for hosted PBX services.